FAQs

Q)I can not remember my PIN. A)It is imposible to restore your data or your PIN.

Q)Can i change many HDDs with diffent encryption PIN with one IODD-2541 ? A)Yes you can. No limit.

Q)LCD shows '$xxxxxxx' A)Check drive for fix. Please do safe removal before eject USB.

Q)Firmware update won't do well. A)Remove all USB device except IODD. Connect IODD to rear PORT with short cable.

Q) I don't remember my PIN. But can i reset and use the drive without encryption?   A) Connect IODD to PC directly. Initialize the HDD with GPT. And again, Initialize the HDD with MBR.

Q)Display 'too many files' in the lcd screen A)About NTFS firmware there is 32 lists limit. About FAT firmware there is no limit.  

Q)It Shows 'Err (or gErr) : xxx'.   A)Try in the following order 1. Press and hold the Jog Switch, and connect USB. 2. Check Drive. 3. Make new _ISO folder (after rename old _ISO to other) 4. Format HDD 5. Retry Firmware-Update

Q)It Shows 'IODD 2531' or 'IODD 2541' only.   A)Check following steps. In case hardware problem. 1. Plug USB cable to rear port. (due to low power) 2. Change USB cable. 3. Reboot PC. 4. Change HDD. ( due to bad HDD). 5. Connect direct to USB port. not using USB HUB. 6. Connect another [...]

    A)Following these steps. 1. Press and hold Jog-Switch until you see a menu. 2. Select submenu in following order 'Advanced ->Umount VHDD'.

Q)It can be used as it is in iodd a hard disk that has been used by third-party encryption external hard case? Also what about the reverse? A)Can not be used. However, cross-use between the encryption products iodd was manufactured (different from the other manufacturers) it is possible.